Refund Policy

Return / Refund Policy

If you have any questions that are not listed below, email us at customerservice@lapepperexchange.com  and we’ll be happy to assist you.


WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept Visa, Mastercard, American Express, and PayPal.


HOW DO YOU HANDLE BACKORDERS?

If an item is out of stock, we will contact you via email asking if you would like to backorder that item, or if you would like us to forward your order immediately. Back-ordered items generally arrive in our warehouse within 1 to 4 days. If you choose to backorder, we will proceed with shipping your original order and will bill your credit card for those items being shipped. After we receive new stock, we will then ship your back-order and will bill your credit card accordingly, along with new shipping charges.


IS lapepperechange.com compliant with the PCI DSS?

PCI (Payment Card Industry) DSS (Data Security Standards) is a set of comprehensive requirements developed by American Express, MasterCard, Visa, and other payment brands. These security standards were set-up to give the customer confidence that the merchant they are doing business with is adhering to strict data security guidelines, specifically involving the safeguarding of credit card information. Louisiana Pepper Exchange is proud to say we are compliant with the PCI DSS and would like its customers to be aware that all e-commerce merchants should be PCI compliant with the data security standards set up by the leading credit card providers.


CAN I ORDER IF I DO NOT WANT TO USE MY CREDIT CARD ON THE INTERNET?

Absolutely. Our Customer Service Representatives will be happy to accept your order by phone. Just submit a contact form with the your name, phone number, email address, shipping address and products you would like to order and one of our representatives will contact you shortly.



WHAT HAPPENS IF, FOR SOME REASON, I RECEIVE DAMAGED PRODUCTS?

We take extra precaution in packing your content to ensure it arrives undamaged by using high-quality corrugated boxes and ample box fillers. All jars and glass items are wrapped in air-bubble cushioning followed by the use of anti-static peanut shaped loose fill to eliminate movement of contents during shipment. In the event that you receive a damaged product, please contact us at customerservice@lapepperexchange.com  within 24 hours of receiving your package. Please retain all packaging material for our freight carrier’s collection and take photos of your damaged item. Let us know which item was damaged, and we will ship you an identical replacement to you at no charge or refund you the cost of the product.


DOES Lapepperexchange.com OFFER A GUARANTEE?

We guarantee you will have a great shopping experience with us at lapepperexchange.com. However, if you are not happy with your order, you may return it within 10 days of receiving your purchase. Unless the return is due to an error made by lapepperexchange.com and determined so by a La Pepper Exchange CSR, we cannot refund shipping charges. Louisiana Pepper Exchange will not accept returns on any items that have been opened or where the tamper seal has been broken. All perishable food sales are final with no refund with the exception of a product being expired.


WHAT ARE YOUR RETURN POLICIES?

If La Pepper Exchange Customer Support Agent has deemed your order eligible to be returned, please contact customerservice@lapepperexchange.com  to receive a return authorization number (RAN). Include your packing slip with the return authorization number and simply pack your items in the same packaging it was shipped in and return it to:


PLEASE NOTE: The customer is responsible for the return shipping costs if you are asking for a refund and are not satisfied with your order. Louisiana Pepper Exchange will only pay the shipping cost for damaged merchandise returned. Allow 15 days from the time you return your package for a full refund to your credit card or exchange of goods. We will notify you via email as soon as the refund or exchange is complete.


CAN I SEND A PACKAGE TO A DIFFERENT LOCATION?

Yes, our checkout function allows you to enter a shipping address that is different from your billing address so you can send gifts to friends and relatives.


CAN I CANCEL AN ORDER?

After you receive your email notification and purchase order confirmation form, you may cancel your order unless the order has already shipped. Simply send us an email with your order # to customerservice@lapepperexchange.com  stating that you would like to cancel your order.